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Comments and Testimonials

In this page we publish real comments and testimonials from our clients regarding our company, all of whom have been involved in the buying and selling of property in Bulgaria. Although we have been operating since early 2005, this page has been introduced in the summer of 2013.

We believe the experiences of our customers are truly the best references, particularly as most new clients find us via the internet, as such this page represents part of our efforts to reassure readers of our genuine professionalism.

We welcome any comments or suggestions, please feel free to share your views on us and our conduct. To read more about us, our company history and our structure, please click here.

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Alexandra Valcheva, Sofia, Bulgaria, Published on 2014-08-22
My gratitude to NEW ESTATE. I received understanding, support and professionalism from Tony and all at the Sofia office! Heartily wish success to the whole team!
Anna & Roman, Moscow, Russia, Published on 2014-08-18
We would like to express our gratitude to the entire team at New Estate and in particular Ralitsa for their help in the acquisition of our new apartment in Bulgaria.

We bought the property relying only upon the photos and videos posted on the company's website, we saw the flat itself only when they came to the completion of the purchase. Of course, in this regard it has been quite a nervous experience, but the information on the website was completely 100% accurate and very informative. The employees of this company talk honestly about all the pros and cons of each option and the possible pitfalls, it really has been very valuable.

Preparation of documents passed so smoothly that we almost did not notice - all the legal work done by ​​the company deal ing directly with us without any stress. The deal itself took less than an hour, everything went well and smoothly.

Special thanks for their attitude after the transaction, when in fact we had already ceased to be customers of the company! New Estate staff helped to purchase the necessary equipment, furniture etc and even helped assembly and installation. At a time when you've just arrived in a new country and still do not know anything (or know enough) it's very nice! Communicating with members of the firm impression that you hang out with your friends.

So now we are the happy owners of apartments in Sunny Beach in The Sands complex!

We recommend this particular company to everyone - as they offer not only the best value for money, but also clear coordinated teamwork, as well as sensitive response to their customers.
Vassilevi family, Sofia, Bulgaria, Published on 2014-08-18
Buying property has two aspects; financial and emotional, for each of us they carry a different weight. New Estate, especially Tony Vidolov, showed respect for the balance of the two in our family. Our conversations with him were always brief, clear and committed, he perform flawlessly and on time.

Today we have a beautiful home with all proper documents as well as being really satisfied with the price. Simply searching property listings by ringing those online only to produces many pointless viewings that wasted our time and our nerves. Tony saved our family all that and thanks to him we really enjoy our dream home.

Thank you!

Family. Vassilevi, Sofia
Olga Ermolayeva, Almaty, Kazakhstan, Published on 2014-08-15
Thank you NEW ESTATE agency for total peace of mind. Ralitsa advised us of the most appropriate apartment based on our requests, she was patient and friendly with the correct attitude. I would especially like to thank the whole team including Ralitsa for their support in all matters which arised after the purchase of an apartment - you can always turn to them with problems to get help and valuable advice. We are very happy with our purchase in AMADEUS in Sunny Beach. Olga
Alexander Bubnov, Kiev, Ukraine, Published on 2014-08-11
I want to write words of thanks to the staff of the best agency! They were not only high-class professionals, but just decent, sympathetic, sincere people. They dealt with the registration of my real estate perfectly. But even after I ceased to be their direct customer, they came to my aid. In one case, on arrival in Bulgaria, I hurt my hand and did not know who to ask. Called Lyudmila and she, in spite of the fact that I no longer was their direct client, spent with me almost the whole day, helping to deal with insurance, x-rays, to get to the surgeon. I was lucky that she was free from the time customers. But you must admit, she had every right to refuse - it's her private time. Just beautiful people, sympathetic to others. Agree find nowadays not only a wonderful professional, but just responsive, attentive to the other person - a rarity ... Thank you very much, Ludmila!
Jo Robinson, Northern Ireland, Published on 2014-08-07
The sale of my apartment in Sunny Beach has just recently completed and I cannot praise NewEstate highly enough. My apartment had previously been placed with other agents who never produced any offers or informed me if there was any interest in my apartment. From initially contacting Christophe I was confident that the agency was professional and trustworthy and he gave me all the information I needed to be able to make a decision on whether to proceed and market my apartment with NewEstate. Christophe provides an honest, realistic opinion (a difficult conversation given the investment initially made) on what price is achievable. It is then your decision if you wish to proceed. There is no pressure whatsoever and the fees and costs are explained upfront.

From the initial purchase of my apartment and the subsequent effort to dispose of it when it was evident that it wasn't going to be the investment we had hoped for, it was refreshing to deal with a company who were interested in providing the best service possible for their clients. I would have no hesitation in recommending this company to anyone who is thinking of selling their apartment. I only wish I had discovered NewEstate earlier than I did and it would have saved me a lot of anxiety and worry. Sincerely, Jo.
Elina Estilov, Bingalong, Australia, Published on 2014-08-07
A couple of months ago we sold via New Estate our apartment in Sunny Beach. Frankly, we do not believe that will sell because for 5 years our efforts to sell have not been successful and we have lost hope. Not because the property was bad, but because it was not with the right agency. However, just a month after the start of cooperation with New Estate they found a buyer. I note that all the negotiations for the sale were over the phone and email! At first we were very worried about the reliability of such a deal, but soon calmed down.
 
A huge and sincere thanks from all our family to Lyudmila Shabanin for her professionalism, compassion and understanding. In our view, such a specialist is worthy to be at least the head of the department or the director.

Thanks to funds from the sale we repair and increase the size of our home in Australia. We have a big family - me, my husband and three young daughters. Therefore, we need a big house :) Daughters delighted with their new room for the princesses, and my husband still does not believe how so quickly and without incident managed to sell Bulgarian apartment.
Vera and Mikhail , St Petersburg, Russia, Published on 2014-08-05
With your help, we purchased a great apartment in Saint Vlas. Many thanks to this wonderful agency for their professional work!

We especially want to note the following: during the first steps of selecting a property in Bulgaria we found this website to be the most comfortable, informative and truthful, as proven upon inspection of apartments. We were given a friendly welcome and shown all options, despite the fact that it was a bank holiday weekend in Bulgaria they were still working for us. Ralitsa and Lyudmila professionally conducted the entire transaction and gave the most transparent information on all expected costs. We are very grateful Ralitza and Georgi for his help and very warm attitude. We recommend you to our friends and sincerely wish prosperity to your agency! Sincerely, Mikhail and Vera.
Alexander, Minsk, Russia, Published on 2014-07-09
With the help of your agency I have acquired an apartment near Sunny Beach (where I am writing this review whilst enjoying my vacation). Besides the fact that the price / quality was the very best option, so much more of the deal in all its phases was carried out without any issue or concern.

Sincerely thank you to Ralitsa, Yuliana, Lyudmila and everyone else who participated in the realisation of my "Bulgarian project."

Good luck to you guys ...
Viktor, Moscow, Russia, Published on 2014-06-27
Hello! I would like to convey my appreciation to your company and its employees. The transaction was performed blindly without ever seeing the apartment! All the difficulties associated with the preparation of preliminary contracts and payment have been successfully overcome. Nothing disappointing, we are really very happy: a really professional agency with very professional staff.
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